UE Portal Privacy Policy – How We Protect Your Data

01Introduction

UE Portal ("we", "us", "our") takes privacy seriously. This Privacy Policy describes how we collect, use, store, and protect the personal data of users who register and use the UE Portal platform — including the sports betting section, live casino, slots, the deposit and withdrawal system, and the VIP programme.

This policy applies to all users based in Pakistan. By creating an account on ue portal or continuing to use the platform, you confirm that you have read this policy and understand how your data will be handled. If you have questions about any part of it, contact our support team before using the platform.

We do not collect more personal data than is necessary for the purposes described here. We do not sell your data. We do not share it with third parties except in the limited circumstances set out in this policy. Where personal data must be shared — for example, with a payment processor like JazzCash or Easypaisa — it is shared only to the extent needed to complete the specific transaction or service.

02Data We Collect

The types of personal data we collect depend on how you interact with the platform. Below is a clear summary of the main categories:

We do not collect sensitive data such as biometric information, political views, or religious beliefs. The collection of CNIC details is limited to identity verification and is handled securely.

03 How We Collect Your Data

UE Portal collects personal data through the following channels:

• Direct registration: When you create your UE Portal account, you provide your name, date of birth, contact details, and choose your login credentials.
• Deposits and withdrawals: When you make a PKR deposit or request a withdrawal via JazzCash, Easypaisa, Raast, or bank transfer, transaction details are recorded in your account history.
• KYC verification: When we request identity documents — such as a CNIC copy or utility bill — you upload these directly through the platform's verification process.
• Platform activity: Your betting activity, casino game sessions, bonus usage, and VIP point accumulation are recorded automatically as part of normal platform operation.
• Technical data: When you access UE Portal via browser or app, technical information such as your IP address, device type, and session timing is collected automatically for security and performance purposes.
• Support interactions: If you contact our support team through live chat or email, the content of those conversations is stored to help resolve your query and maintain a record for quality purposes.

04How We Use Your Data

All personal data collected by UE Portal is used for specific, legitimate purposes. We do not use your data for purposes beyond what is described here without first notifying you and, where required, obtaining your consent.

Operating Your Account

Your identity and contact data is used to create and maintain your UE Portal account, verify your age and identity, process your PKR deposits and withdrawals, calculate your VIP tier, and deliver bonuses and promotional offers you are eligible for. Without this data, we cannot provide the core platform services.

Security and Fraud Prevention

Technical data — including IP addresses, device information, and login patterns — is used to detect and prevent fraudulent activity, unauthorised account access, and misuse of bonuses. This processing is carried out in the interest of all users on the platform.

Responsible Gaming

Account activity data, including betting frequency, session length, and deposit patterns, is monitored to identify users who may benefit from responsible gaming tools such as deposit limits, cooling-off periods, or self-exclusion. This is done in your interest and is part of our commitment to promoting safe gaming on ue portal.

Communication

We use your contact data to send account-related notifications such as deposit confirmations, withdrawal status updates, identity verification requests, and important policy changes. We may also send promotional messages about offers and events relevant to your account if you have not opted out of such communications.

Legal and Compliance Obligations

In certain circumstances, we are required to retain or disclose personal data to comply with applicable record-keeping obligations or to respond to lawful requests from relevant authorities. This is carried out only to the extent strictly necessary.

05Payment Data

All PKR deposits and withdrawals on UE Portal are processed through certified third-party payment processors. These include the networks supporting JazzCash, Easypaisa, Raast, standard bank transfers, debit and credit cards, and other supported mobile wallets available to users in Pakistan.

UE Portal does not store full payment credentials — such as complete card numbers or mobile wallet PINs — on our own servers. What we do retain is the transaction record: the amount in PKR, the transaction reference ID, the date and time, and the payment method type (e.g., "JazzCash" or "bank transfer"). This record is necessary to support your account history, resolve any deposit or withdrawal queries, and meet financial record-keeping requirements.

When you initiate a payment, you are interacting with the payment processor's own secure environment. Their privacy and data handling practices are governed by their own policies. UE Portal selects payment partners that maintain strong data security standards, but we are not responsible for the data practices of external payment processors beyond our own platform interface.

06Data Sharing

UE Portal does not sell your personal data to third parties. We do not share your information with advertisers or data brokers. In limited circumstances, personal data may be shared with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment processors: Transaction data is shared with the relevant payment network (JazzCash, Easypaisa, Raast, bank networks) solely to process your deposit or withdrawal in PKR.
• Identity verification providers: Where we use a third-party service to verify your CNIC or other identity documents, the relevant documents and data points are shared with that provider for the purpose of verification only.
• Fraud prevention services: Technical data such as IP addresses and device fingerprints may be shared with fraud detection partners to protect the platform and all users from malicious activity.
• IT and platform infrastructure providers: Hosting, database, and security service providers may process your data as part of delivering the technical infrastructure that runs UE Portal. These providers operate under strict data processing agreements.
• Legal obligations: We may disclose personal data if required to do so by a lawful request from a relevant authority, court order, or other legal obligation. We will only disclose what is strictly required.

Any third party that processes personal data on behalf of UE Portal is required to handle that data securely, use it only for the agreed purpose, and not share it further without our authorisation.

07Cookies

UE Portal uses cookies and similar technologies to make the platform work properly and to improve your experience. A cookie is a small text file placed on your device when you access the platform. Here is how we use them:

Essential Cookies

These cookies are required for the platform to function. They keep you logged in during your session, remember your language and settings preferences, and ensure that your bet slip and account balance are displayed correctly. Without these cookies, you would not be able to use UE Portal properly. You cannot opt out of essential cookies while using the platform.

Performance and Analytics Cookies

We use performance cookies to understand how users interact with different parts of the platform — for example, which sports markets are most visited, how long sessions last, and where users encounter difficulty. This data is used in aggregate form to improve the platform. It is not used to identify individual users for advertising purposes.

Managing Cookies

You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies will affect your ability to use the platform. Most browsers allow you to block third-party cookies specifically, which you can do without affecting your UE Portal session cookies.

08Data Security

We take the security of your personal data seriously. UE Portal uses a combination of technical and organisational measures to protect your information from unauthorised access, loss, alteration, or disclosure. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security) across all platform connections.
• Encryption of sensitive data at rest in our databases.
• Access controls that restrict which team members can access personal data, based on their role and need.
• Regular security reviews and monitoring for unusual access patterns or potential breaches.
• Two-factor authentication available for your account to add an extra layer of login security.

While we take strong measures to protect your data, no online platform can guarantee absolute security. If you believe your account has been compromised, or if you notice any unauthorised activity, contact UE Portal support immediately.

You also play an important role in keeping your account secure. Use a strong, unique password for your UE Portal account, do not share your login credentials with anyone, and log out from shared devices after your session.

09Data Retention

We retain personal data for as long as is necessary to fulfil the purposes described in this policy, and in line with our record-keeping obligations. The general retention periods we apply are as follows:

• Active account data: Retained for the duration of your account being active on UE Portal.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum period after the transaction date to support account queries and maintain financial records.
• KYC documents: Identity verification documents are retained for the period required after account closure to meet our obligations. Copies are securely deleted once the retention period expires.
• Support communications: Chat logs and email correspondence with support are retained for a period sufficient to resolve any follow-up queries and for quality review purposes.
• Closed accounts: Where an account is closed, personal data is minimised or deleted in line with the applicable retention schedule. Certain records may be retained longer if required for legal or fraud investigation purposes.

If you would like information about the specific retention period applicable to your data, contact the UE Portal support team.

10Your Rights

As a UE Portal user, you have rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team with your request. We will respond within a reasonable timeframe and will not charge a fee for standard requests.

Please note that some rights may be subject to limitations — for example, we cannot delete data that we are required to retain for legal or financial record-keeping purposes. We will always explain the reason if we are unable to fulfil a request in full.

11Minors

UE Portal is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been registered by a person under 18, that account will be closed immediately, any balance will be reviewed, and all personal data associated with the account will be deleted in line with our data handling procedures.

If you are a parent or guardian and believe that a minor has registered on UE Portal using false details, please contact our support team immediately so we can investigate and take action promptly.

12Policy Updates

UE Portal may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in the services we offer to Pakistani users, or to clarify existing practices. When we make material changes to this policy, we will notify registered users via the email address or phone number associated with their account, or through an in-platform notice.

The "Last updated" date at the top of this page will always reflect when the most recent revision was made. If you continue to use UE Portal after a policy update takes effect, you are considered to have accepted the updated terms. If you do not agree with the updated policy, you should stop using the platform and request account closure.

We recommend bookmarking this page and reviewing it periodically, particularly before making large deposits or requesting VIP upgrades, so you always know how your data is being handled.

13Contact Us

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or need to report a potential privacy concern related to your UE Portal account, please reach out to our support team. We take all privacy queries seriously and aim to respond promptly.

Live chat support is available 24 hours a day, seven days a week, directly through the platform. You can also reach us by email:

For responsible gaming queries — including self-exclusion requests, deposit limit adjustments, or cooling-off periods — visit the Responsible Gaming page or mention it when contacting support and we'll handle it as a priority.